+49 30 42802070       info@solarcosa.de       Solar products for the garden, house and balcony

Allgemeine Geschäftsbedingungen

1 Scope
All deliveries by SolarCosa based on orders are based on these terms and conditions. No further agreements have been made and no verbal commitments have been made. Should individual provisions of these terms and conditions not be legally effective or lose their legal effectiveness later, this shall not affect the validity of these terms and conditions.

2. Prices
The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
The shipping costs are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free delivery has been promised.
If the delivery is made to countries outside the European Union, we may incur additional costs for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.
Any costs incurred for the transfer of money (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases in which the delivery takes place in an EU member state, but the payment has been initiated outside the European Union.
The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.
Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

3. Conclusion of a contract
The presentation of the products in our online shop does not represent a legally binding offer, but a non-binding online catalog. By clicking the "Send order" button, you place a binding order for the goods in the shopping cart. The confirmation of the receipt of your order takes place together with the acceptance of the order immediately after sending it by automated email. With this e-mail confirmation, the purchase contract is concluded.

4. Contract language
The contract language is English.

5. Terms of delivery
The delivery conditions, the mode of transport, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.
If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not wish to have one delivered, we will immediately reimburse you for any consideration that has already been paid.

6. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or transport insurance.

7. Right of withdrawal
Consumers have a fourteen-day withdrawal.
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Right of withdrawal

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website http://www.solarcosa.de/Widerrufsrecht. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the withdrawal deadline, it is sufficient for you to use theSend notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us (SolarCosa Company, Rigaer Str. 3, 10247 Berlin) immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
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8. Warranty
If the items delivered have obvious material or manufacturing defects, including transport damage, please report such defects to us or the parcel delivery company. For all defects in the purchased item that occur during the statutory warranty period, the statutory claims for supplementary performance, for the removal of defects / new delivery as well as - if the legal requirements are met - the further claims for price reduction or withdrawal as well as for damages, including the replacement of the damage, apply at your discretion the fulfillment and reimbursement of your wasted expenses. Guarantee claims exist without prejudice to the legal claims / rights.

9. Payment method
Goods can be delivered against prepayment, credit card payment, or PayPal. We grant a 2% discount for advance payments. A receipt is attached to every delivery of goods as proof of purchase.

9.1. Advance payment
Advance payments are possible via online instant transfer (instant online payment by entering bank details, PIN and TAN) and advance transfer. We do not accept checks. In the case of advance transfers, we will give you our bank details in the order confirmation. Please always give your order number for advance transfers so that we can assign it quickly. After receipt of the invoice amount on our bank account, the goods will be dispatched.

9.2. Credit card payment
We accept Eurocard / Mastercard, American Express and Visa. In addition to the card number, the validity and the credit card company, we need the check digit of your credit card. The check digit is a three-digit (Eurocard / Mastercard, Visa) or four-digit (American Express) number on your credit card, which guarantees payment security on the Internet. The charge of your credit card account is carried out with the order is completed.

9.3. Paypal
If you choose to pay via PayPal, you can connect to PayPal directly after completing the ordering process and initiate your payment. As soon as PayPal reports the receipt of payment and your ordered goods are available, we will send them to you immediately.

10. Retention of title
The goods remain the property of SolarCosa until they have been paid for in full.

11. Final provisions
These general terms and conditions are subject to the law of the Federal Republic of Germany.

Berlin, March 14th, 2021